My friends are a young married couple — she’s in her late 20s and he is in his early 30s. They’ve got two kids — a newborn and a two year old. The husband recently quit his job with a local government entity to take the plunge with his wife into the world of entrepreneurship. While starting their business, they — like good citizens — went through the ObamaCare exchange to get family coverage through Blue Cross.
Anyway, this couple recently got a letter from Blue Cross Blue Shield saying that their insurance was going to be cancelled ONE WEEK from the date of the letter. (Of course, they received the letter SIX calendar days after the date on the letter.)
Why was the insurance being cancelled? This couple had — apparently — not sufficiently proved to Blue Cross Blue Shield that they are legal US citizens. (Now, for the record, these two are the whitest white people with the whitest white people names.When you talk to them, it’s clear that English is their native tongue. They both have social security numbers and birth certificates showing that they were born in US states.)
Facing a loss of their health coverage within 24 hours, my friends started burning up the phone lines. Blue Cross Blue Shield told them there was not a whole lot that could be done — “the system” was down. The BCBS rep told them they could try and call back in a day or two.
Their next stop was the health care exchange. The web site was down, and they got trapped in telephone voice-mail hell.
The wife told me she finally was reduced to ”crying on the phone to Richard Burr’s assistant.” That’s right, Richard Burr. You know, the guy who said defunding ObamaCare was “the dumbest idea” he’s ever heard of.
For what it’s worth, this couple STILL has not been informed about WHAT exactly qualifies as “sufficient” proof of US citizenship . And their coverage STILL has not been restored.